Question 1

Will my page or account get banned?

Accepted Answer

No. OnRaven is an official technology partner of Meta (WhatsApp, Instagram, Facebook) and other major platforms. We follow all platform guidelines and use official APIs. Your account is safe when you use OnRaven for legitimate business communications.

Question 2

Do I need to code or have technical skills?

Accepted Answer

Not at all! OnRaven is designed for business users. Our visual workflow builder lets you create automations with drag-and-drop. No coding required. If you can use email, you can use OnRaven.

Question 3

What can I use OnRaven for?

Accepted Answer

OnRaven helps you manage all customer conversations in one place. Common uses include: customer support, order updates, appointment reminders, promotional campaigns, lead qualification, abandoned cart recovery, and feedback collection.

Question 4

Which channels do you support?

Accepted Answer

We support WhatsApp Business (messaging and calling), Instagram DMs, Facebook Messenger, TikTok, SMS, RCS, Email, Telegram, voice/phone, IVR, YouTube comments, and more. New channels ship regularly based on customer requests.

Question 5

Is my customer data secure?

Accepted Answer

Yes. We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Our infrastructure runs on AWS in US and Canadian data centers, following SOC 2 best practices. We never sell your data.

Question 6

Can I send bulk messages or broadcasts?

Accepted Answer

Yes! You can send targeted broadcast campaigns to your opted-in subscribers. Our platform ensures compliance with platform policies and anti-spam regulations. You can segment audiences and personalize messages at scale.

Question 7

How is OnRaven different from other tools?

Accepted Answer

OnRaven is an all-in-one customer communication platform: messaging, voice, IVR, and 11+ channels in one inbox—with automation, collaboration, and analytics included in every plan, not sold as separate silos.

Question 8

What kind of support do you offer?

Accepted Answer

All plans include email support. Pro plans get priority support with faster response times. We also have extensive documentation and video tutorials.

Question 9

What does “all-in-one customer communication” mean?

Accepted Answer

It means every way customers reach you—DMs, SMS, email, phone, IVR, WhatsApp calling—lives in one platform. Teams also describe this as omnichannel; OnRaven delivers that with 11+ channels in every plan and no extra fees to turn channels on.

Question 10

Is OnRaven more affordable than other platforms?

Accepted Answer

Yes. OnRaven starts at $0 with a free plan, and paid plans begin at $49/month with unlimited messages across channels. Many tools charge $55–$74+ per agent from day one or nickel-and-dime you per channel. OnRaven keeps flat base pricing—per-seat only when you exceed plan limits.

Question 11

Where is OnRaven based?

Accepted Answer

OnRaven is headquartered in Toronto, Ontario, Canada. We're a proudly Canadian startup with infrastructure hosted on AWS Canada (ca-central-1), ensuring data residency and low latency for North American customers while serving businesses worldwide. We follow PIPEDA, GDPR, and CCPA best practices.

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